To ensure the best quality for our customers, please note that all sales are final. Return or exchange requests are only accepted if the product is received damaged.

Customers are allowed to inspect the product before payment, at the time of delivery, directly in front of the delivery representative, to confirm it matches the order.

To qualify for a return or exchange, the following conditions must be met:

• Contact customer service via WhatsApp or phone within 24 hours of receiving the order.
• Provide clear photos or video showing the damage or defect.
• The product must be in its original condition and unused.

After reviewing the request and confirming the damage or defect, the product will be replaced or refunded in accordance with company policy.

The company is not responsible for any damage resulting from misuse or improper storage of the product after receipt.