Effective Date: [Insert Date]
Welcome to Riham Brands. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and place orders through our WooCommerce store.
1. Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing details
- Order history
- Messages sent through WhatsApp or customer support channels
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange delivery and customer support
- Communicate regarding orders, stock issues, pricing corrections, or refunds
- Manage your customer account
- Improve our services and website experience
- Comply with legal obligations
3. Payments
We currently accept payments through:
- Instapay
- Vodafone Cash
- Cash on Delivery (COD)
We do not store or process bank card data.
4. Cookies and WooCommerce Data
Our website may use standard WooCommerce cookies and related technologies to:
- Keep products in your cart
- Support login sessions
- Process checkout
- Improve website functionality
Additional analytics or marketing cookies may be used as enabled through WooCommerce or connected plugins.
5. Sharing Information
We do not sell or rent your personal data.
We may share information only when necessary with:
- Shipping/delivery providers
- Payment facilitation services related to offered payment methods
- Service providers supporting store operations
- Authorities when required by law
6. Data Security
We take reasonable technical and organizational measures to protect your information, but no online transmission is completely secure.
7. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account data (subject to legal/order retention requirements)
Requests may be submitted through our contact channels.
8. WhatsApp Communications
If you contact us via WhatsApp, information shared through that channel may be used to provide customer support and process orders.
9. Product Information Disclaimer
Information provided about skincare, cosmetics, haircare, or beauty products is for general informational purposes only and is not medical advice.
Customers should consult a qualified healthcare professional for medical or dermatological concerns.
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes become effective once posted on this page.
11. Contact Us
For privacy questions, contact us at:
- Phone: [Insert Phone Number]
- WhatsApp: [Insert WhatsApp Number]